frequently asked questions
Q. WHERE CAN I GET MY CAR SERVICED?
A. OUR SERVICE CONTRACT IS GOOD AT ANY LICENSED REPAIR FACILITY IN THE USA.
Q. ARE THERE DIFFERENT LEVELS OF COVERAGE?
A. NO, WE OFFER ONLY THE TOP LEVEL COVERAGE ON ALL VEHICLES UP TO 25 YEARS OLD WITH UP TO 250,000 MILES. THIS COVERAGE IS SIMILAR TO ANY NEW CAR VEHICLE FACTORY WARRANTY.
Q. IS THERE A DEDUCTIBLE?
A. YES, OUR CONTRACT HAS A $100 DEDUCTIBLE.
Q. WHEN DOES MY COVERAGE BEGIN?
A. IT BEGINS ON THE PURCHASE DATE OF THE CONTRACT, AND THE MILES ADD TO YOUR CURRENT ODOMETER MILEAGE.
Q. WHAT HAPPENS IF I SELL MY CAR?
A. YOU HAVE A COUPLE OPTIONS: FIRST, CANCEL THE WARRANTY AND YOU WILL GET A PRO-RATED REFUND. SECOND, TRANSFER THE WARRANTY TO THE NEW OWNER IF THEY ARE A PRIVATE PARTY.
Q. DO I HAVE TO PAY FOR REPAIRS THEN GET REIMBURSED?
A. NO, MOST CLAIMS WILL BE PAID DIRECTLY TO THE REPAIRING FACILITY.
Q. HOW DO I USE THE TOWING OR ROADSIDE ASSISTANCE?
A. EASY. CALL 1-888-246-2014 FOR ROADSIDE ASSISTANCE.
Q. DO I RECEIVE A RENTAL CAR WHEN MY VEHICLE IS BEING SERVICED?
A. YES. YOUR POLICY INCLUDES RENTAL CAR SERVICES. CHECK YOUR POLICY FOR DETAILS AND ELIGIBILITY.
Q. DO I HAVE TO DO ANYTHING TO KEEP MY COVERAGE ACTIVE?
A. YES, YOU MUST MAINTAIN THE VEHICLE ACCORDING TO THE MANUFACTURER'S RECOMMENDED MAINTENANCE.